July 26, 2010
For example, let’s say that I said something which, in spite of my good intentions, somehow offended you. And, just as night follows day, the result is that you accuse me of being offensive. Experience of being in this very situation has taught me that the simplest thing to say is, ‘You’re right. I’ve clearly offended you, and I apologize, because that wasn’t what I intended.”
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July 12, 2010
I’m an advocate for involvement and engagement before decisions get made. I think that’s how it ought to be in organizations and businesses. People don’t want to hear about the new deal after the fact. They want to hear about it while it is still being thought about. That gives them a chance to talk about it, think about it, and have some say in it. Even if they don’t like the way it turns out, they get their say.
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