The Insider's Guide reveals valuable information about human needs, style, behavior, motivation, position, and so much more.  Once you're on the inside of the way a person thinks and feels, you can take what you've learned and use it to organize and frame your idea, present a product or service, and convey information for maximum impact, in a way that's easy to understand and accept.  That's how the insider's do it. Now, you can do it too.  

If you've got the desire to become a more powerful communicator; if you're tired of letting others determine how things turn out; if you're ready to raise your game and play your part in shaping the world around you, then seize the day with this special price on the Insider's Guide to The Art of Persuasion ebook. Isn't it time to use your influence to improve your personal and professional life?

Written in Dr. Kirschner's engaging, entertaining style, this 246-page ebook reveals the insider’s secrets to persuasive communication, even when dealing with difficult behavior. You’ll learn to quickly recognize where people are coming from and how best to respond, how to hear what isn’t said, how to answer questions, deal with objections, organize an idea, frame a proposal or presentation, use humor to persuade, and much, much more.

Softcover book is the ideal companion to the Insider's Guide book. In matching chapters you'll find exercises and drills to help you develop every skill in the Guide book. When it's time to practice the Art of Persuasion, the Insider's PLAYBOOK is your game-plan for using your influence to change your world for the better. Whether you have a product, a service or an idea that can make a difference, the warm ups and drills in this book will teach you how to have the confidence and skill necessary to be persuasive. The Insider's PLAYBOOK is designed as a self-paced learning program, your guide through the many skills, strategies, cues and clues that you must know how to use if you're serious about creating positive change.

Inside the Insider's PLAYBOOK, you will find:
-Illustrations and examples of all the key ideas in the Guide
-Questions to test your knowledge
-Activities to deepen your understanding of each skill

Consider this. Confidence comes from preparation. Let the Insider's PLAYBOOK be your personal workbook and training ground for practicing the Art of Persuasion, and make these skills yours for life.

Almost 200 pages of skills and drills helps you practice the insider's secrets to persuasive communication, even when dealing with difficult behavior. Playbook is the perfect companion to the Insider's Guide. In matching chapters you'll find exercises and drills to help you develop every skill in the Guide book. Learn more...

In today's consumer-driven market, the first commandment is "love thy customer". Highly sought-after corporate trainers and speakers, Drs. Kirschner and Brinkman bring their trademark style and innovative communication techniques to win over even the most difficult customers in their book LOVE THY CUSTOMER.

Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the relationship. They provide people-oriented advice for short-term success and long-term growth, including:

And much much more… Get a copy for each member of your team to get them on the same page, and learn how to deliver exceptional service with exceptional ease!

24 lessons on dealing with difficult people from the authors of the international bestseller, 'Dealing With People You Can't Stand.' Boiled down to the basics, this is a powerful handbook for handling the most challenging coworkers, clients and customers!